- Free parking area?
- Yes, There is plenty of parking, free. (EV charger available, free).
We offer station pick-up or taxi arrangements upon request.
You could also use Uber to
- Your key facilities?
- Fully equipped kitchen, Full size Washer & Dryer，Full size fridge,Keyless/passcode entry system.
Air conditioning, a real wood-burning fireplace, a private garden/entry, BBQ and firepit rentals, Bluetooth speaker, and 24-hour English-speaking concierge service.
- Pet ok?
- Please ask first, it is case by case.
- Can I smoke in the room?
- Smoking is not allowed inside the room,
but it is permitted in your private garden.
- How is the amenity？
- We provide premium-quality bath amenities and luxury linens, far exceeding what most hotels offer.
Please read “Guest houses”page.
- Do you have kitchenware?
- We offer a high-end kitchen equipped with refined cookware, tableware, pots, pans, and glassware.
Please read “Guest houses”page.
- Payment method?
- Cash、Master、Visa、JCB、American Express、Diners Club、Discover、au Pay、Rakuten Pay、Edy、Apple Pay、nanaco、WAON、iD、Suica、PASMO、Alipay、WeChat、Union Pay、LinePay、and PayPay.
- Pickup service?
- We could pick you up at Karuizawa or Naka-karuizawa station if needed,
Airport transfers are also available for an additional fee.
Please contact us (extra charge). Please read “Access” Page.
- Do you clean the room during the stay?
- We change towels, amenities and collect rubbish for you every day, If you need other services please contact.
- Can I burn a bonfire and fireworks
- Yes, bonfires and fireworks are OK (extra charge).
- How about BBQ?
- BBQ is available in your own private garden.
BBQ set rental（+8000JPY Pay in the hotel）：
・BBQ Charcoal grill（Weber）
・table, chaire
・tongs
・paper plate
・chop sticks
・cups
・gloves
・rubbish bag
・BBQ charcoal ６kg, fire starter
Please prepare food and drinks by yourself(There is a very fresh and well-stocked supermarket nearby.).
We will start the fire of charcoal for you and clean up (You do not need to clean after use)
Please contact in case that you need.
- Cancel fee?
- By 30 days : 0%
From 29 days to 20 days 50%
After 19 days 100%
– Guest number change
From 30 days: no price change on downsizing guest numbers.